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Return Policy

WE WANT YOU TO BE ABSOULUTELY SATISFIED WITH YOUR ORDER. IF YOU ARE NOT COMPLETELY SATISFIED WITH YOUR ONLINE PURCHASE, RETURN IT WITHIN 15 DAYS OF THE PURCHASE RECEIPT FOR A FULL REFUND OF THE PURCHASE PRICE OR EXCHANGE IT- NO QUESTIONS ASKED. EXCHANGES CAN BE PROCESSED WITHIN 30 DAYS OF THE PURCHASE RECEIPT.

ALL PRODUCTS SHOULD BE RETURNED IN THE ORIGINAL STATE IN WHICH THEY WERE RECEIVED. PRODUCTS THAT HAVE BEEN SPECIALLY ORDERED, MODIFIED (i.e. SIZED, ENGRAVED, ETC.) OR USED WILL NOT BE ACCEPTED FOR REFUNDS. REFUNDS ARE MADE ONLY TO THE PURCHASER ON RECORD, AND IN THE EXACT METHOD OF ORIGINAL PAYMENT. ALL FREE GIFTS WITH PURCHASE MUST BE RETURNED WITH PRODUCTS THAT ARE TO BE REFUNDED. REFUNDS ARE NOT GRANTED TO PRODUCTS THAT ARE NOT RETURNED WITH THE FREE GIFT. PRODUCTS RETURNED WITHOUT ORIGINAL PACKAGING AND/OR WITH MISSING MATERIALS CANNOT BE REFUNDED.

THE ONLINE RETURN POLICY DOES NOT CHANGE OUR IN-STORE RETURN OR EXCHANGE POLICY. IT IS ONLY ENFORCED ON THE ITEMS PURCHASED THROUGH THIS WEBSITE.

How To Prepare Your Return

TO RETURN A PURCHASE,  PLEASE PACKAGE AND SHIP YOUR ITEM BACK TO THE FOLLOWING ADDRESS:

VALLIANI JEWELERS, 302 GREAT MALL DRIVE, MILPITAS, CA  95035 

BE SURE TO INCLUDE ALL ORIGINAL PACKAGING AND CERTIFICATES AND/OR APPRAISALS. PLEASE FULLY INSURE YOUR PACKAGE. 

OUR RETURN PROCESS

ONCE WE RECEIVE YOUR RETURNED ITEM AND IT IS ACCEPTED, YOUR REFUND OR EXCHANGE WILL BE PROCESSED IN JUST A FEW DAYS. UPON RECEIVING YOUR RETURN, THE ITEM WILL BE REVIEWED BY OUR QUALITY ASSURANCE DEPARTMENT. PLEASE NOTE THAT ITEMS SHOWING SIGNS OF WEAR OR THOSE THAT HAVE BEEN ENGRAVED, RESIZED, ALTERED, OR DAMAGED IN ANY WAY CANNOT BE ACCEPTED FOR RETURN.